Privacy Policy

1. Information We Collect

When you email or message us on WhatsApp, we receive the information you share, such as your name, company, email address, phone number and delivery destination.

An inquiry may also include artwork, reference photos, specifications, quantities and order correspondence. Please share only the personal information needed for your project.

Website hosting systems may record technical information such as IP addresses, requested pages and error logs for operation and security. These records are separate from advertising tracking.

2. How We Use Information

We use inquiry information to answer your questions, prepare quotations, develop samples, manage orders and arrange delivery. Where applicable law requires a legal basis, processing may be necessary for a contract or steps you request before a contract, our legitimate interest in responding to business inquiries and operating securely, or a legal obligation. We use consent where it is required.

Contact channels: Our inquiry channels are email and WhatsApp. You choose what to send; without the relevant product or delivery details, we may be unable to give an accurate quotation or fulfill an order.

3. Cookies and Similar Technologies

Cookies are small files a website or service can store on your device. Your browser settings let you control or remove them.

Current website: We have not installed analytics or advertising tracking on this version of the website. The site does not require an account to browse its product pages.

4. Service Providers and External Services

Email, website hosting and WhatsApp involve service providers that may process information under their own terms. Opening WhatsApp takes you to that service; please review its privacy information when using it.

Analytics and advertising: Google Analytics, advertising pixels and remarketing tags are not installed. If our data practices change, we will update this policy and obtain consent where required.

5. Sharing Information

We use business contact information for inquiries and orders, not for sale to unrelated advertisers.

We may share the necessary details with service providers, relevant production suppliers or logistics partners to carry out your project, and with authorities where legally required. Sharing is limited to the purpose involved.

6. How Long We Keep Information

We keep information for as long as needed to handle the inquiry, manage the order, maintain relevant business records and address contractual or legal requirements. The type of record, status of the project and applicable retention obligations determine the period.

7. Information Security

We take reasonable steps to protect project and contact information from unauthorized access or misuse. No internet transmission or storage method is completely secure. Please contact us before sending especially sensitive information.

8. Your Choices and Rights

Depending on applicable law, you may request access, correction, deletion, restriction or transfer of your personal information. You may also have a right to object to certain processing. Where processing relies on consent, you can withdraw that consent without affecting earlier lawful processing.

To make a privacy request, email info@wiseleash.com. We may need to verify your identity before responding. You may also have the right to complain to the data protection authority responsible for your location.

9. International Processing

We are based in China. Inquiry and order information may be handled in China and in countries where relevant email, messaging or logistics providers operate. Requirements differ by location; we address applicable transfer requirements where they apply.

10. Children’s Information

Our website is intended for business buyers and is not directed at children. If you believe a child has sent us personal information, please contact us so we can review and remove it where appropriate.

11. Policy Updates

We may revise this policy when our practices change. The effective date identifies the current version. Any additional notice or consent required by applicable law will be handled before the relevant new processing.